Sales / CRM

Uncovering key sales/CRM challenges in the nutrition industry

In today's fast-paced world, efficiency is key. While many ERP systems offer standard customer portals, the reality is that a one-size-fits-all approach may not always meet the unique needs of specific industries. Think about various industry-specific features missing from other out-of-the-box solutions, like customer specific filters, the ability to order tailor made feeds or the ability to suggest the correct silo for delivery based on customer preferences.

On top of that, even with the convenience of customer portals, many farmers still prefer to place orders through their dedicated sales representatives. Sales representatives face numerous challenges, e.g. lack of actionable insights into customer interactions and sales performance, the list goes on. Additionally, building detailed customer profiles and aligning sales and marketing efforts can feel like a monumental task without the right tools.

How can BESTMIX help you?

Let us introduce Customer Hub, BESTMIX's revolutionary customer portal

Boost your sales representatives' performance with BESTMIX Customer Hub, allowing them to enter orders on the go, directly from their phones. Effortlessly updating and organizing contact details, scheduling and planning sales visits efficiently, creating custom questionnaires that enable them to better understand individual needs and offer tailored product recommendations... all is possible in our solution, including centralized visit reports with the possibility to add tasks and comments.

BESTMIX Customer Hub allows you to build comprehensive profiles that empower sales reps and marketing team to target the right prospects and customers to improve sales. On top of detailed customer profiles, our solution also allows you to maintain and track prospects in the system, allowing for targeted efforts by your sales team.

BESTMIX Customer Hub offers customer-specific filters, ensuring that each customer sees only the products relevant to their needs. For example, swine farmers will see options tailored to their livestock, while poultry farmers have access to poultry-specific products. Customers can also order tailor-made feeds and additional items, like deworming medicine, in a single transaction, enhancing convenience and satisfaction.

Support sales representatives with tools for managing customer security authentication, providing secure access to order and account details. The platform also offers access to up-to-date market information, equipping customers and sales teams with valuable insights to make informed business decisions and stay competitive.

Tools like integrated messaging, email notifications and a news feature ensure that users receive timely updates and order confirmations. Enhance overall communication and keeping everyone up-to-date with the latest information and services.