Order Entry

Uncovering key order entry challenges in the nutrition industry

Food and feed manufacturers in the nutrition industry face several challenges in streamlining the order entry process.

Accuracy is a primary concern, as manual data entry can lead to errors such as incorrect product codes, quantities, or delivery details. Additionally, aligning orders with customer-specific requirements, like tailored feed formulations or silo restrictions, can be complex and prone to mistakes. Opportunities to suggest complementary products or add-ons during order creation are often missed, limiting cross-selling and upselling potential.

Efficiency and scalability present another challenge, particularly for B2B customers who frequently reorder similar products. Without order templates or automation, handling high volumes of repeat orders becomes time-consuming and error-prone. Financial considerations add complexity, as manufacturers must manage credit limits to minimize financial risk and handle post-sale price adjustments, such as discounts or transport costs, consistently and accurately.

Addressing these challenges demands integrated, automated systems that reduce errors, optimize workflows, and enhance the overall customer experience.

How can BESTMIX help you?

While many ERP systems provide standard customer portals, they often fall short in addressing the unique demands of specific industries. This is where a robust E-Order system such as BESTMIX Customer Hub makes the difference, offering tailored solutions that go beyond the basics. Features like customer-specific filters, the ability to order customized feeds, and intelligent suggestions for the correct silo based on customer preferences ensure that businesses can deliver a truly personalized experience. Such adaptability empowers industries to streamline operations and meet their customers' precise needs with ease.

BESTMIX' ERP suite Credit Block functionality offers a powerful safeguard against financial risk by automatically halting sales orders when a customer exceeds their credit limit. This ensures that no order progresses to confirmation or shipment without first evaluating the customer’s credit status. With the option to enforce mandatory credit limits or allow user overrides on a case-by-case basis, businesses can maintain control and protect themselves from potential financial exposure.

Order templates simplify repeat orders by predefining commonly purchased items, quantities, and configurations. Ideal for B2B customers with predictable purchasing patterns, these templates eliminate manual entry and reduce errors, enabling quick and efficient order processing every time.

Managing post-sale adjustments is another crucial aspect of the order process. Our Price Corrections feature automatically applies discounts or adds certain costs (e.g. shipping fees), to the sales order bases on pre-defined criteria. Criteria can include, but are not limited to, customer groups, ordered amounts, mode of delivery or sales origin.

To ensure product quality and avoid contamination, not all silos can always hold all raw materials. With our Silo Validation feature, you can define permissible silo combinations on the customer details pages. Upon order entry, our solution can alert users to incorrect silo-product pairings by either displaying a warning (that still allows order entry to continue) or an error (blocking the order entry), thus avoiding errors when products are being delivered.

Our Supplementary Sales Items feature supports cross-selling and upselling strategies by suggesting or automatically adding complementary products during order creation, ensuring that customers receive a complete solution tailored to their needs. For example, when ordering animal feed, related items like boosters or vitamin supplements are automatically recommended, driving sales while delivering added value.